Returns & Refunds Policy
Our goal is to ensure you are completely satisfied with your purchase. Due to the oversized nature of our shower doors, our return policy is designed to be fair and transparent.
Damaged or Defective Items
If your shower door arrives damaged or defective, please contact us within 48 hours of delivery at support@goxitechnology.com with photos of the damage and packaging. We will arrange a free replacement or full refund, including return shipping costs.
Wrong Size or Changed Your Mind?
We understand that choosing the right size can be tricky. If you need to return an item due to wrong size or change of mind:
- Returns must be requested within 30 days of delivery
- Item must be in original, unused condition with all packaging
- Customer is responsible for return shipping costs (typically $150-$300 for freight items)
- A 15% restocking fee applies
How to Initiate a Return
1. Email us at support@goxitechnology.com with your order number and reason for return
2. We will provide return shipping instructions and a return authorization number
3. Ship the item back in its original packaging
4. Once received and inspected, your refund will be processed within 5-7 business days
Non-Returnable Items
- Custom or special-order items
- Items that have been installed or modified
- Items without original packaging
Refunds
Refunds are issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement.
Questions?
Contact our support team at support@goxitechnology.com for assistance with returns or exchanges.